Return and Refund Policy

RETURN & REFUND POLICY

At Bandoru, we carefully inspect and pack our products before shipment. If you experience an issue with your order, please contact us and we will assist you according to the policy below.

1. RETURN PERIOD

Customers must contact Bandoru Customer Service within 3 days from the date the order is received if there is an issue with the item.

Returns sent without prior approval from Bandoru may be rejected.

2. ELIGIBLE RETURNS

Returns may be accepted for the following reasons:

  • The item received is damaged or defective.
  • The wrong item was sent.
  • An item is missing from the order.

All returns are subject to inspection and approval by Bandoru.

3. NON-ELIGIBLE RETURNS

We do not accept returns or refunds for:

  • Wrong size selected by the customer.
  • Change of mind.
  • Personal preference.
  • Colour preference.
  • Items that have been worn, washed or altered.
  • Items damaged after being received by the customer.
  • Items damaged due to improper use, washing or care.
  • Items without original packaging where applicable.
  • Items that do not meet the return requirements.

Bandoru does not accept size exchanges or returns due to incorrect size selection.

Customers are strongly advised to check the size guide and measurements before placing an order.

Please note that measurements are taken manually and slight measurement differences may occur.

4. RETURN CONDITION

Approved return items must:

  • Be unworn and unused.
  • Not be washed or altered.
  • Be in their original condition.
  • Include original tags and packaging where applicable.
  • Include proof of purchase/order information.

Bandoru reserves the right to reject any returned item that does not meet these requirements.

5. RETURN REQUEST

Before returning any item, customers must contact Bandoru Customer Service through WhatsApp.

Please provide:

  1. Order number
  2. Customer name
  3. Reason for return
  4. Clear photos/videos of the item
  5. Photos of the packaging where relevant

Do not send any item back before receiving return instructions from Bandoru.

6. DAMAGED / DEFECTIVE ITEM

If your item arrives damaged or defective, please contact us within 3 days of receiving the order.

Customers may be required to provide clear photos and/or videos showing:

  • The damaged/defective area
  • Product condition
  • Product tag/label
  • Original packaging

Please do not wash, wear or alter the item before contacting us.

If the issue is confirmed to be caused by Bandoru, an appropriate resolution may be provided, including replacement or refund, subject to product availability.

7. WRONG ITEM RECEIVED

If you receive an item different from what you ordered, please contact us within 3 days of receiving your order.

Please provide photos of the item received, product tag/label and packaging.

If the error is confirmed, Bandoru will provide return instructions and arrange the appropriate resolution.

8. RETURN SHIPPING COST

If the issue is caused by Bandoru

If the return is caused by Bandoru's error, such as receiving the wrong item or an item confirmed to be damaged before shipment, Bandoru will cover the reasonable return shipping cost according to the instructions provided by our Customer Service.

If the issue is caused by the customer

For any approved return attributable to the customer, the customer is responsible for the return shipping cost.

For international returns, the customer may also be responsible for customs duties, taxes, handling fees and other charges.

9. INTERNATIONAL RETURNS

International orders may be subject to additional shipping, customs, tax and handling charges when returned.

Unless the return is caused by an error from Bandoru, all such charges are the customer's responsibility.

Bandoru does not guarantee that customs duties, taxes or other charges previously paid by the customer will be recoverable.

10. INSPECTION & APPROVAL

Once we receive the returned item, Bandoru will inspect the item.

A return is not automatically approved simply because the item has been sent back.

Customers will be notified of the return status after inspection.

11. REFUND

If the return is approved, the refund will be processed to the original payment method.

Bandoru will process the approved refund within 1–2 business days after approval.

After Bandoru processes the refund, the time required for the funds to appear in the customer's account depends on the bank, card issuer or payment provider.

12. INTERNATIONAL REFUNDS & CURRENCY CONVERSION

For international orders, the original payment and refund may involve currency conversion.

Due to fluctuations in exchange rates, the amount received in the customer's local currency may differ from the original amount paid.

Bandoru is not responsible for losses resulting from currency exchange rate fluctuations.

13. SHIPPING FEE REFUND

Original shipping fees are generally non-refundable for returns caused by:

  • Change of mind
  • Wrong size selected by the customer
  • Personal preference
  • Any other reason not caused by Bandoru

Where an item is confirmed to have been incorrectly sent or damaged due to Bandoru's error, the applicable shipping cost may be refunded or covered according to our return instructions.

14. FINAL SALE / PROMOTIONAL ITEMS

Items clearly stated as FINAL SALE, clearance or non-returnable promotional items are not eligible for return or refund unless the item is confirmed to be defective or the wrong item was sent.

15. POLICY ENFORCEMENT

Bandoru reserves the right to reject any return or refund request that does not meet the requirements stated in this policy.

16. CONTACT US

For return and refund enquiries:

Bandoru Customer Service
WhatsApp: 010-451 6607

Please provide your order number when contacting us.