Shipping Policy

SHIPPING POLICY

At Bandoru, we aim to process and deliver your orders safely and efficiently. By placing an order with us, you acknowledge and agree to the shipping terms below.

1. ORDER PROCESSING

  • All orders are processed within 1–2 business days, excluding weekends and Malaysian public holidays.
  • Orders placed after 1:00 PM, during weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation with tracking information.
  • Processing and delivery times may be longer during sales, product launches, festive seasons or periods of high order volume.

2. MALAYSIA SHIPPING

West Malaysia

  • Standard shipping: RM7
  • Estimated delivery: 2–3 business days
  • Free shipping for orders of RM120 and above
  • Free shipping applies to standard domestic shipping only.

Sabah & Sarawak

  • Standard shipping: RM20
  • Estimated delivery: 3–4 business days

Delivery times are estimates provided by the courier and are not guaranteed.

3. INTERNATIONAL SHIPPING

Bandoru currently ships internationally to selected countries, including:

  • Singapore
  • Thailand

International shipping fees will be calculated and displayed at checkout based on the destination, shipping method and order details.

International delivery times may vary depending on the destination, courier service, customs clearance and other circumstances beyond our control.

As a general estimate, international orders may take approximately 3–10 business days after shipment, excluding weekends and public holidays.

4. CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, GST/VAT, customs clearance fees or other charges imposed by the destination country.

Unless otherwise stated at checkout:

All customs duties, import taxes, GST/VAT and other charges imposed by the destination country are the responsibility of the customer.

Bandoru does not control the amount of customs duties or taxes imposed by the destination country.

Customers are responsible for ensuring that the products ordered are permitted to be imported into their country.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please ensure that the following information is correct:

  • Full name
  • Contact number
  • Complete address
  • Postal/ZIP code
  • City
  • State/Province
  • Country

Bandoru is not responsible for delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us immediately before your order is shipped.

Once an order has been shipped, Bandoru may not be able to change the delivery address.

6. ORDER TRACKING

A tracking number will be provided once your order has been shipped.

Please allow approximately 24–48 hours for the tracking information to appear or update in the courier's system.

Customers are responsible for monitoring their shipment using the tracking information provided.

7. FAILED DELIVERY / UNCLAIMED PARCEL

If a parcel cannot be delivered due to:

  • Incorrect or incomplete address
  • Customer being unavailable
  • Refusal to accept the parcel
  • Unpaid customs duties or taxes
  • Failure to collect the parcel
  • Any other reason attributable to the customer

the parcel may be returned to Bandoru.

Any additional shipping, return shipping, customs, handling or re-delivery charges may be charged to the customer.

If the customer requests re-delivery after the parcel has been returned to Bandoru, additional shipping charges will apply.

8. LOST OR DAMAGED PARCEL

If your parcel is lost or damaged during transit, please contact Bandoru Customer Service as soon as possible with your order number and tracking information.

Bandoru will assist in communicating with the courier and investigating the shipment.

For damaged items, customers may be required to provide clear photos and/or videos of the parcel, packaging and product.

9. DELIVERY DELAYS

Delivery may be delayed due to:

  • Courier delays
  • Customs clearance
  • Public holidays
  • Peak shopping periods
  • Severe weather
  • Government restrictions
  • Incorrect or incomplete address
  • Other circumstances beyond Bandoru's reasonable control

Bandoru is not responsible for delays caused by circumstances beyond our control.

10. SHIPPING FEES

Shipping fees are calculated according to the destination, shipping method and order details.

For Malaysia:

Free shipping applies to orders of RM120 and above for standard domestic shipping only.

For international orders, shipping fees are calculated separately and the Malaysia free-shipping threshold does not apply.

Shipping fees are generally non-refundable unless the return is caused by an error attributable to Bandoru.

11. CONTACT US

For shipping enquiries, please contact:

Bandoru Customer Service
WhatsApp: 010-451 6607

Please include your order number when contacting us.